Privacy Policy

1. Scope & Consent

Welcome to Lilac Infotech Pvt. Ltd. (accessible from https://lilacinfotech.com). Your data privacy and organizational security are of paramount importance to us. This Privacy Policy details the types of information we collect, record, process, and safeguard when you interact with our website, services, and software ecosystems.

By using our website, submitting consultations, or utilizing our customized digital products, you hereby formally consent to our Privacy Policy and unconditionally agree to its terms and conditions.

2. Information We Collect

We only collect the absolute minimum personal data necessary to provide a high-quality user experience and professional software services. The information we gather falls under the following categories:

• Personal Information: When you request a project consultation, apply for a job, or contact us, we collect your name, business email, mobile number, organization name, geographic location, and the explicit contents of any attachments or descriptions you choose to submit.
• Standard Server Log Files: Like all professional hosting companies, lilacinfotech.com employs standard system log files. These files log visits when you navigate the site. This automatically records Internet Protocol (IP) addresses, browser types, Internet Service Providers (ISP), operating systems, date/time stamps, referring or exit pages, and cumulative click patterns. Crucially, these are anonymized and never linked to personally identifiable information.
• Device and Browsing Metadata: Standard markers regarding device configurations, screen resolutions, and visual interaction states are gathered to continuously optimize our responsive displays.

3. How We Use Your Data

We process your data transparently and in strict compliance with legal grounds: contract execution, legitimate interests, or your explicit consent. Your data is used for:

• Operating, improving, and maintaining our secure website and client dashboards.
• Personalizing and scaling website layout designs to enhance your browsing experience.
• Analyzing user flows to identify usability bottlenecks and refine interactive architectures.
• Conceptualizing, engineering, and launching premium new services, products, and features.
• Communicating directly with you to provide technical support, product updates, security alerts, or project consultation responses.
• Detecting and mitigating security threats, avoiding fraudulent operations, and shielding against DDoS attacks.

4. Cookies and Web Trackers

Lilac Infotech uses first-party and secure third-party 'cookies' to preserve browser preferences, active session states, and target UI adjustments. These help to deliver optimized page performance during returning visits.

Google DoubleClick DART Cookies: Google, as a secure third-party partner, uses DART cookies to display relevant advertisements to our visitors based on their digital footprint across the internet. Visitors are completely free to decline DART cookie tracking by visiting the Google Ad and Content Network Privacy Policy.

Cookie Control: You can choose to configure, block, or delete cookies directly in your individual web browser configurations (such as Google Chrome, Apple Safari, or Mozilla Firefox).

5. Third-Party Sharing Policies

We do not sell, trade, rent, or monetize your personal data. Your information is handled internally under strict security standards. Sharing with third parties is strictly restricted to:

• Authorized hosting partners (such as AWS and DigitalOcean) and database processors operating under rigorous Non-Disclosure Agreements (NDAs).
• Trusted analytics providers (like Google Analytics) to assess anonymized browsing behaviors.
• Regulatory or law enforcement agencies when legally required by local, national, or international jurisdictions.

6. GDPR Data Protection Rights (EU Residents)

If you are a resident of the European Economic Area (EEA), you possess complete authority over your personal information under the General Data Protection Regulation (GDPR). We ensure you can easily exercise the following rights:

• Right to Access: You have the absolute right to request digital copies of your personal data stored within our servers.
• Right to Rectification: You can request that we immediately correct any inaccurate or incomplete personal records.
• Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data from all active databases under specific conditions.
• Right to Restrict Processing: You can request that we restrict how we process your personal data under certain conditions.
• Right to Data Portability: You can request that we package your personal data in a structured, machine-readable format to transfer to another agency or directly to you.
• Right to Object: You possess the right to object to our processing of your personal data for direct marketing or analytical activities.

7. CCPA Privacy Protections (California Residents)

For California consumers, the California Consumer Privacy Act (CCPA) grants specialized rights regarding personal data protection. Lilac Infotech complies fully with these mandates:

• Right to Know: You can request that we disclose the categories and specific pieces of personal data collected about you.
• Right to Request Deletion: You can request the deletion of any personal data collected about you.
• Right to Non-Discrimination: We will never deny services, adjust pricing, or alter product quality based on your choice to exercise CCPA rights.
• No Sale of Personal Data: We explicitly state that Lilac Infotech does not sell, license, or lease any consumer personal data under any circumstances.

8. Children's Information Protection

Adding layers of security for children while navigating the internet is a core corporate priority. We strictly encourage parents and legal guardians to observe, guide, and monitor their children's digital activities.

lilacinfotech.com does not knowingly collect any personally identifiable information from children under the age of 13. If you believe your child has submitted personal details on our site, please contact us immediately. We will initiate rapid protocols to completely erase such records from our servers.

9. Data Security & Contact Information

We deploy robust, industry-standard cybersecurity defenses to secure your information. All data transmitted through lilacinfotech.com is encrypted using Secure Socket Layer (SSL/TLS) protocols. Access to collected databases is strictly restricted to authenticated personnel under strict confidentiality guidelines.

If you have any questions, require additional information, or wish to submit a data rectification or deletion request, do not hesitate to contact our **Data Protection Officer (DPO)** directly: