Lilac Infotech |Best IT Company in Calicut |Software Development Company Kerala

Automating Customer Interactions with the Watschat API

The retailer integrated the Watschat API into their communication system to automate customer interactions. They set up automated responses for frequently asked questions and used the WhatsApp Business API to handle common inquiries such as order tracking, delivery updates, and product details.

Efficiency Gains: Automated 60% of customer inquiries, significantly reducing the workload on customer support agents.
Faster Response Times: Average response time decreased from several hours to just a few minutes, improving customer satisfaction.
Cost Savings: Reduced the need for additional customer support hires, saving on operational costs.

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Transforming Customer Communication with WhatsApp

The retail company adopted WatsChat to leverage the WhatsApp Business API for more effective customer communication. By integrating WatsChat into their communication systems, they consolidated customer interactions on a platform their customers already trusted and frequently used.

Seamless Integration with WhatsApp: Allowed the company to interact with customers directly on WhatsApp, providing a familiar and convenient communication channel.
Advanced Automation Tools: Automated responses for frequently asked questions and scheduled reminders for order updates and promotions.
Enhanced Customer Satisfaction: Customers appreciated the prompt and personalized responses on a trusted platform, leading to a 35% increase in positive feedback.
Increased Customer Retention: Improved communication contributed to a 20% increase in repeat purchases.

Streamline your business with WhatsChat.

Transform your business with WhatsChat, a powerful tool that streamlines communication and automates operations, enhancing efficiency and customer satisfaction. Simplify your workflow and stay connected effortlessly.

Whatsapp Broadcast

Launch your campaigns and engage with high-responding WhatsApp messages effortlessly. Easily tag contacts, categorize them, and target specific groups with personalized communications. Foster and nurture relationships that drive future sales by regularly connecting with your audience on WhatsApp.

Business Chatbot

Utilize our intuitive drag-and-drop chatbot builder to effortlessly create customer chat flows, ensuring a seamless journey. Deliver essential information that guides customers to their desired chat destinations with ease.

Team Inbox

Empower your team with shared access to the Wati inbox for stellar WhatsApp support. Effortlessly integrate customer context with pre-built tools. Streamline post-sales communications, like order updates, and swiftly resolve support requests via WhatsApp.

Message Templates

Explore our WhatsApp Message Template feature on WatsChat, designed to streamline your communication strategy. Create structured messages for various customer interactions such as order confirmations, delivery notifications, and customer support inquiries.

Boosting Marketing Engagement with WhatsApp Broadcast

Campaign Management

Efficiently manage and optimize your marketing campaigns with WatsChat's intuitive tools and analytics, ensuring targeted messaging and enhanced customer engagement.

Schedule Messages

Schedule messages effortlessly with WatsChat, ensuring timely communication that fits your business needs and enhances customer engagement.

Contact Grouping

Easily organize and target your contacts with WatsChat's Contact Grouping feature, ensuring personalized communication strategies that maximize engagement and efficiency.

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